We are running FOP2, Queuemetrics, Asterisk 1. 4 and ThirdLane.
FOP2 is very useful and intuitive to our users, however we have a minor problem with integration with Queuemetrics.
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When an Agent logs into Queuemetrics, this results in two entries: HOTDESK and ADDMEMBER to the queue_log (from queuemetrics_extension.conf). This enables Queuemetrics to map an Agent/XXXX to a SIP/XXXX.
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If a user (who prefers FOP2) uses the simple click "Add <queuename>" against a line/extension then FOP2 only executes an AddMember command, so there is no mapping between the extension and the agent; and therefore our stats just show the physical extension and not the Agent name.
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Is there a script in FOP2 we can modify that will either:
-Call the queuemetrics extension
OR

• Add the HOTDESK command
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For reference this is the queuemetrics extension plan:
; extension 33: agent unpause with hotdesking
exten => 33,1,Answer
exten => 33,2,NoOp( "QM: Unpausing Agent/${AGENTCODE} at extension SIP/${QM_AGENT_LOGE
XT} made by '${QM_LOGIN}' " )
exten => 33,3,UnpauseQueueMember(,SIP/${QM_AGENT_LOGEXT})
exten => 33,4,Hangup

; extension 35: agent addqueuemember with hotdesking (for asterisk v1.4+)
exten => 35,1,Answer
exten => 35,2,NoOp( "QM: AddQueueMember (asterisk v1.4+) Agent/${AGENTCODE} at extensi
on SIP/${QM_AGENT_LOGEXT} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 35,3,Macro(queuelog,${EPOCH},${UNIQUEID},NONE,Agent/${AGENTCODE},HOTDESK,SIP/
${QM_AGENT_LOGEXT})
exten => 35,4,AddQueueMember(${QUEUENAME},SIP/${QM_AGENT_LOGEXT})
exten => 35,5,Hangup