Timers are a problem for presence, as fop2 is actually monitoring Asterisk events, and not its own. Also, there is not much screen real estate to add *another* timer into a button. You might think there is space between the label and information icons, but there is not as all the width will be used by the label itself.

And as presences can be tied to specific asterisk functions (like DND or Queue Pauses), so the presence *changes* when you dial a feature code in your phone, having a builtin timer reacting to external events is not an easy task and it might lead to problems/confusions. Timer might be lost if you restart the fop2 server, but presence can stick if asterisk is not, leading to funny situations/incorrect data.

If you want to pause queue members and see timers for them, you can use Asternic Call Center Stats Pro that will display timers for paused members (and reasons).

Best regards,

This can be done by using FOP2Callbacks.pm and custom contexts on your dialplan. Unfortunately I cannot provide you with a generic/fit all dialplan context, as every setup is different. The agent to be paused depends on your setup, if you use Local channeles, or Agent channels , or direct device SIP channels.

In FOP2Callbacks.pm replace the setastdb event with this:

    if($command eq "setastdb") {

        # Pause Local/xxxx@from-internal/n

        $return = "Action: Originate\r\n";
        $return .= "Channel: Local/".$parameters[2].":".$parameters[3];
        $return .= "\@custom-logpause\r\n";
        $return .= "Application: Noop\r\n";
        $return .= "\r\n";
        push @allreturn, $return;
        return @allreturn;

And then have a custom-logpause context similar to this:

[custom-logpause]
exten => _X.,1,Verbose(Exten ${EXTEN})
exten => _X.,n,Set(ACLIDNUM=${CUT(EXTEN,:,1)})
exten => _X.,n,Set(PAUSECODE=${CUT(EXTEN,:,2)})
exten => _X.,n,Set(MIAGENTE=Local/${ACLIDNUM}@from-queue/n)
exten => _X.,n,Verbose(MIAGENTE  = ${MIAGENTE})
exten => _X.,n,Verbose(ACLIDNUM  = ${ACLIDNUM})
exten => _X.,n,Verbose(PAUSECODE = ${PAUSECODE})
exten => _X.,n,GotoIf($[ "x${PAUSECODE}" = "x" ]?unpause)
exten => _X.,n(pause),QueueLog(NONE,NONE,${MIAGENTE},PAUSE,${PAUSECODE})
exten => _X.,n,PauseQueueMember(,${MIAGENTE},,${PAUSECODE})
exten => _X.,n,Set(DB(PAUSECUSTOM/${ACLIDNUM})=${PAUSECODE}:${EPOCH})
exten => _X.,n,Goto(end)
exten => _X.,n(unpause),QueueLog(NONE,NONE,${MIAGENTE},UNPAUSE)
exten => _X.,n,UnPauseQueueMember(,${MIAGENTE})
exten => _X.,n,NoOp(${DB_DELETE(PAUSECUSTOM/${ACLIDNUM})})
exten => _X.,n(end),Verbose(Fin log pausa)
exten => _X.,n,Hangup

Modify to suit your config.