From within FOP2, my agents can pickup calls from queues as normal. Unless they already have a caller on hold, then they cannot pickup a second call from the queue for some reason. The system simply hangs up on the caller.

The agents can, however, pickup a call directly from the trunk while another call is one hold. And the call rings the phone on Line 2 as it should.

But can't pickup queued calls on line 2.