Hi Nik
Would it possible to have an option to set the callerID for the leg to the handset of a call dialed from the phonebok to be set the to the called number. This way then the screenpopping will pass that to the CRM app
For example a fop user dials 01234567890 from the phonebook and the call to their phone has the callerID set to 01234567890 and will do the search,
Ian Plain
www.cyber-cottage.co.uk
Twitter @cyberco
Skype Ba17sw