Hi there!

One of the first times I've installed the licensed versions of FOP2, looking forward to many more in the future!

Having a problem with Call pickup, calls are listed in a Queue as expected, but if the user clicks one and selects call-pickup, the call disapears from the interface, and the caller get's hung up on.

It appears to me from taking a look over the Asterisk output, that FOP is trying to connect the logged in extension and the call, but sees the extension as busy on a call, and just hangs up the trunk instead.

Taking a further look at it, it turned out I DID have call waiting disabled on the handset.

so I guess that if call waiting is disabled and a user tries to pickup a call from a queue while on the phone, hanging up on the caller is expected behavior? I expect it should tell them they can't try to answer, not force the caller to hangup.

Any ideas on this?

Hey hey!

Looks like I'm using 2.26 (looked like the latest when I installed!)

In this case, the users are center agents for a company that need to be able to answer particular calls from a general queue. The Queue fills up with incoming calls, but each agent only get's one incoming call at a time. The problem is that some of the calls come from various emergency departments, and need to be placed ahead of the line manually (the people calling in only have one DID to call into, but may not be able to press buttons or anything to route calls)

I'll give 2.27J a try now, and will update with the outcome! Thanks!

Hi!

Looks like I was using 2.26, which is what's still marked as current on http://www.fop2.com/download.php

I've installed the 2.27j version you posted, it does solve one problem: if the user is on the phone, it does not send the incoming call to either voicemail / hangup, but now appears it does nothing if the user is on one line of a multi-line phone.

Ideally, I'm looking to get the "pickup call" to ring the next appearance of the extension on the phone, as the agent is trying to pickup a particular call from a queue (based on caller ID) I'm able to call the phone from another extension (or multiple other extensions) and the incoming calls cascade down the line indicators.

I'm guessing here, but it looks like the same (as the 2.26 functionality) is coming up when transferring calls; If ext1 is on a call, and ext2 is on a call, when I transfer a call from ext1 -> ext2, the call does NOT ring a spare line, and instead either goes to voicemail or hangs up the call. I'll take a look at how the transfer context works and see if I can narrow it down!