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Dialpad

  1. 10 years ago

    Sneil

    12 Dec 2013

    I have two small problems in FOP2. I am evaluating this piece of software before buying.

    This is a weird error for me. When using the dialpad I can call extensions in my context. Other context are included through includes in the config files (maybe that's the problem?) And I cannot reach the other context nor make outgoing calls. When I look in my asterisk log (full) it shows not even a sign of trying to call. Normally it would give a blocked number or whatsoever.

    The Phonebook works now after some tweaking. Only when I click a number in the phonebook it also won't call. Maybe the same problem?

    I have the user setup as : user=5000:'password':all

    The extension works because I can call 5001, 5002 and so on.

    Further I really like the software. It is really responsive and works like a charm.

  2. admin

    13 Dec 2013 Administrator

    FOP2 will originate calls using the context defined in the button definition. I cannot tell you why you have problems because you are not sharing your config, anyways it is kind of hard to share the config as it involves the fop2 button config and also your asterisk dialplan. In any case, tell me how does your button config looks like and I can ask you to run some asterisk cli commands to verify if the numbers you try to dial are valid or not.

    You can also reach us on the live help almost every day, this kind of issues are usually better handled via chat.

    My assumption is that you have an incorrect context defined in the fop2 button config.

    Best regards,

  3. Sneil

    13 Dec 2013

    Indeed, yesterday when I posted my message, I thought the same thing . I went checking my context and I now know whats wrong. I used a sub context in which the external line was not included. I switch the the "main" context in which it was included and now it works like a charm.

    Of course the problem with the phonebook is now also solved.

    Only thing which I think to be weird, is that asterisk with option -rvvvvvvvvvv wouldn't show me any message until I tried with another extension. But that's not you fault, that's an asterisk "fail".

    Thank you for your quick response!

    Now I can let our reception work with it and if they like it I will get back to you ;)

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