We have recently implemented a new IVR sub menu on our FreePBX phone server, part of this required that some remote users have two extensions to allow them to 'work' in different groups at different times by placing the uneeded extension on DND.
Example - User X is on extension 301 normally, however when he is working on a particular job role he is on extension 321. He puts ext on DND when he needs to be working on 321 and vice versa. Both extensions are custom devices in that they route through to the remote user's home land line. They are in separate hunt groups with different display names.
This system works fine.
However, the issue that I have come across is that within FOP2 buttons I cannot add these 2nd extensions into the relevant group - although the box flashes green once I put the group name in it and then submit changes and apply config, the group box remains blank which means that these extensions do not appear anywhere in the FOP. Ideally I need the 1st extension to stay in the 'Remote Workers' group and the 2nd extension to appear within the relevant box in FOP2. I have created these extensions as FOP2 users with the same configuration as their main extension.
I think there must be a bug in the system that does not allow this configuration to display correctly within FOP2 as the original extensions no longer appear in the FOP2 buttons menu though they do appear in FOP with the display name of the 2nd extension...
Has anyone else got a similar set up and has come across the same issue? If so have you found a workaround in this instance or is it 'as is' for now?
