A queue member can be displayed without having an extension button that reference it. That is not a problem at all. What you see is a result of your configuration. You have to check what is the queue member device with the command: asterisk -rx "queue show" and then you can inspect your fop2 button configuration to see if that device is listed (this part can be done in different ways, depending on how fop2 was configured, if you use the fop2 manager, run /usr/local/fop2/autoconfig-buttons.sh and see if that device appears in between brackets like [SIP/123] or similar.

Best regards,

The queue extension filter uses names to filter out things, if names are different, or names are similar, the filter might have unexpected results. That is actually by design as there is no real way to map devices/extensions with queue members due to the multiple ways queue members can be setup in an asterisk system.

Now, if you see queue members with names that are not correct, then check in asterisk itself what names are used:

asterisk -rx "queue show"

You should see the very same names you see in FOP2, if anything is wrong in Asterisk, is wrong in Asterisk and not in FOP2.

There is a known bug in FreePBX that when you rename an extension, the queue member name won't change (will be the old name), so you will have to go to the queue admin in FreePBX, edit that queue and save/apply to get the new names showing. That is NOT a fop2 issue, but a FreePBX bug, fop2 is just making that problem appartent.

Best regards,

Click the refresh labels action menu in the fop2 manager.