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Click to Call Not Working

  1. 9 years ago

    zwillis

    7 Oct 2015

    Hi,

    For some reason our click to call feature seems only half functional and was wondering if someone could provide some support to this.

    We are using FreePBX along with FOP2 Chrome Extension and Bria Stretto. I don't know the technical specs but I'll give you some information.

    When you go to any clickable number, and click it, the softphone will not ring with the number selected. However, if you hover over any phone number and right-click > open link in new tab, the click to call function works as intended. We have 1 user that we're aware of (all Windows 7) that has working click-to-call, and found that his SIP protocol under 'Default Programs > Bria Stretto' are all unchecked. When we try to uncheck these boxes for ourselves, the boxes are checked and grayed out, and cannot interact with them at all. We feel this might have something to do with it, but am not 100%. Editing these protocols through registry also had zero effect, although my registry and the functioning one is identical.

    These screenshots are the only differences I came across between the computers on this issue.

    Was just curious if you had any information regarding this or maybe have ran into this issue in the past? Any help would be greatly appreciated.

    Thanks,
    Zac

  2. admin

    9 Oct 2015 Administrator

    Hi Zac, we talked over the live help. I think that the "sip:" protocol handler in the OS is taken over the FOP2 extension action. That handler is not native to Windows, so it was added by some application. You will have to see how to remove a protocol handler in Windows, I am not familiar with the procedure myself.

    In a future release I might make the sip: protocol optional via config, to avoid this kind of interaction issue. But for now you will have to remove that protocol handler somehow.

    Best regards,

  3. zwillis

    9 Oct 2015

    Hello,

    I've set up a fresh machine (new image, only Chrome and Bria softphone application), built outside our domain, to avoid GPO's that would be causing the restriction of configuring the protocol handlers.

    Although the handlers are more configurable, it still acts the same, with or without protocols enabled for either application.

    I remember you mentioning this yesterday, I noticed in the Console tab of the background page, anytime the number is clicked it provides this

    (22-number of attempted clicks)
    sending command <msg data="27|dial|8004057119|2f4776f18ce7500b9b981466f3cbxxxx" />
    background.js:6 ping -2
    background.js:6 sending command <msg data="1|ping||" />

    I also notice that when you middle-click a link, it's suppose to auto-open said link in another tab, but this doesn't work, only with FOP2 clickable numbers. It's definitely the protocol handlers, right?

    Thanks

  4. admin

    9 Oct 2015 Administrator

    If you see this:

    <msg data="27|dial|8004057119|2f4776f18ce7500b9b981466f3cbxxxx" />

    Whenever you try to click to call, but your phone does not ring... then it is *not* the protocol handler but some configuration on the server side (could be lack of permissions to dial for the user).

    If you do *not* see anything in the background page, then it could be the protocol handler.

    So, if you are actually seeing a dial command attempted, you should then troubleshot on the server side, starting fop2_server in debug mode and looking whatever is logged *after* the dial command is received.

    http://support.asternic.biz/?/selfhelp/view-article/how-to-debug-fop2/10

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