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Fullwallboard AGENTSREADY variable

  1. 8 years ago

    stephenv

    6 Oct 2016

    Hi

    How is the AGENTSREADY value determined in the fullwallboard?
    I grouped together 15 queues into one box and it appears to be counting them together for each queue. I have agents that are part of every queue, so the number of agents ready on the wallboard is way more than there actually is.
    How can I make it ignore duplicate agents in the group?

  2. admin

    18 Oct 2016 Administrator

    Grouping queues will jus add up variables, it won't consolidate same agents as one. I will see if I can modify that for a future release, change won't be simple unfortunately, it will require quite some work to get it right.
    Best regards,

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