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Pausing Queue works, but doesn't reflect in FOP2 interface

  1. 14 years ago

    sollostech

    27 May 2010

    If I pause or unpause a member of a queue, they are properly paused, but the interface is not showing this at all.

  2. admin

    28 May 2010 Administrator

    It might be some kind of manager permission issue, or some obscure agent name issue, as the feature works pretty well on any system that I tried. In order to debug you will need to capture fop2_server traffic with debug level set to 511 while you pause and unpause a queue member. The log will be huge, so you will want to capture just for a brief moment when you do that. A debug level 15 is less verbose and might also help. You also need to tell us if you are using freepbx or not, autoconfiguration or not, if you use manual configuration parts of your buttons.cfg definition. etc..

  3. sollostech

    28 May 2010

    Not using FreePBX, this is Druid UCS 5.3.9. I will try the debug thanks!

  4. sollostech

    28 May 2010

    Set the poll_interval to 60 and it changes correctly every minute.

    Here is some of the fop2 debug:

    192.168.4.120   <= <msg data="QUEUE/VOIP|queuepause|Local/5001@ael-druid-originate/n|20c0b629d5ec95ddb6177162cbcdaf30" />

-- PROCESS_FLASH_COMMAND origen QUEUE/VOIP accion queuepause destino Local/5001@ael-druid-originate/n

-- PROCESS_FLASH_COMMAND password 20c0b629d5ec95ddb6177162cbcdaf30

VALIDAR USUARIO 5001

Validation ok, have all permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Local/5001@ael-druid-originate/n
127.0.0.1       -> Paused: 1

** MAIN End of block from localhost

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface paused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success
Message: Interface paused successfully
Server: 0

** MAIN End of block from localhost

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: voip2
127.0.0.1       <- Location: Local/5001@ael-druid-originate/n
127.0.0.1       <- MemberName: Local/5001@ael-druid-originate/n
127.0.0.1       <- Paused: 1
127.0.0.1       <- Status: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Not a reference at all

** MAIN End of block from localhost

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: voip
127.0.0.1       <- Location: Local/5001@ael-druid-originate/n
127.0.0.1       <- MemberName: Local/5001@ael-druid-originate/n
127.0.0.1       <- Paused: 1
127.0.0.1       <- Status: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Not a reference at all

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

192.168.4.120   <= <msg data="QUEUE/VOIP|queueunpause|Local/5001@ael-druid-originate/n|20c0b629d5ec95ddb6177162cbcdaf30" />

-- PROCESS_FLASH_COMMAND origen QUEUE/VOIP accion queueunpause destino Local/5001@ael-druid-originate/n

-- PROCESS_FLASH_COMMAND password 20c0b629d5ec95ddb6177162cbcdaf30

VALIDAR USUARIO 5001

Validation ok, have all permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Local/5001@ael-druid-originate/n
127.0.0.1       -> Paused: 0

** MAIN End of block from localhost

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface unpaused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success
Message: Interface unpaused successfully
Server: 0

** MAIN End of block from localhost

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: voip2
127.0.0.1       <- Location: Local/5001@ael-druid-originate/n
127.0.0.1       <- MemberName: Local/5001@ael-druid-originate/n
127.0.0.1       <- Paused: 0
127.0.0.1       <- Status: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Not a reference at all

** MAIN End of block from localhost

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: voip
127.0.0.1       <- Location: Local/5001@ael-druid-originate/n
127.0.0.1       <- MemberName: Local/5001@ael-druid-originate/n
127.0.0.1       <- Paused: 0
127.0.0.1       <- Status: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Not a reference at all

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

192.168.4.120   <= <msg data="1|ping||" />

-- PROCESS_FLASH_COMMAND origen 1 accion ping destino 

-- PROCESS_FLASH_COMMAND password 

192.168.4.120   => { 'btn': '0', 'cmd': 'pong', 'data': '0', 'slot': '' }

  5. admin

    28 May 2010 Administrator

    I am not sure as I do not see your button config file, but the queue member is this one:

    Local/5001@ael-druid-originate/n

    If you want a regular type=extension button to match that member, you will have to configure it so extension=5001 and context=ael-druid-originate . Maybe you are using a different context? Can you paste a snippet of your button configuration?

  6. sollostech

    28 May 2010

    [SIP/phone-aastra-1]
    type=extension
    extension=5001
    context=druid-default
    label="David"
    mailbox=5001@druid-default
    extenvoicemail=5001@vm
    queuecontext=ael-druid-originate
    queuechannel=Local/5001@ael-druid-originate/n
    originatechannel=Local/5001@ael-druid-originate
    email=[email protected]
    #privacy=all
    group=sales

    I just tried it with context =ael-druid-originate, but still not changing the button state.

  7. admin

    28 May 2010 Administrator

    Do you have the queue voip2 defined in buttons.cfg ?

  8. sollostech

    28 May 2010

    I didn't have it, but I have added it now. Still same behavior though.

  9. admin

    28 May 2010 Administrator

    Is the queue member in the queue button being shown as paused ?

  10. sollostech

    28 May 2010

    When I pause someone in a queue, their state icon doesn't change to show as paused until the 60 seconds are up for what I have it set for poll_interval.

  11. zap

    1 Jul 2010

    I've this problem here:

    Agents shown fine on queue button after being added with FOP2.
    Agents get paused by FOP2, but won't show as paused on the buttons.
    Show queues on the CLI and FOP2 in debug level shows agents getting correctly paused/unpaused.

    Another issue is that if I enable a low Intervall_poll (for example =60), as soon as the interval is hit, the agent disapears from the queue button, while still being registered in the queue.

    Tried a variety of configs without success.
    I've upgraded from FOP in order to have agent login/logout but I'm really stuck.

    System is Asterisk 1.4.8 build on a Slackware 11.0
    Follows some key parts from my config files and a debug dump from FOP2.


    From buttons.cfg:
    [Zap/32]
    queuechannel=Zap/32
    channel=Zap/32
    group=Atendimento
    type=extension
    label=Thaynara
    extension=201
    context=ramais

    [Zap/33]
    queuechannel=Zap/33
    group=Atendimento
    type=extension
    label=Kely
    extension=202
    context=ramais

    [QUEUE/101]
    type=queue
    label=Fila Atendimento
    extension=

    From manager.conf
    [xxx]
    secret=xxx
    deny=0.0.0.0/0.0.0.0
    permit=127.0.0.1/255.255.255.255
    read = system,call,log,verbose,command,agent,user,config
    write = system,call,log,verbose,command,agent,user,config

    From fop2.cfg
    [general]
    manager_host=127.0.0.1
    manager_port=5038
    manager_user=XXX
    manager_secret=XXX
    listen_port = 4446
    web_dir = /usr/local/apache2/htdocs/fop2
    poll_interval = 86400
    poll_voicemail = 0
    monitor_ipaddress = 0
    blind_transfer = 1
    master_key = XXXX
    monitor_filename=g${DEST_EXTENSION}-${UNIQUEID}
    monitor_format=wav
    monitor_mix=true
    user=221:XXX:queueagent,pickup,transfer,queuemanager,hangup,meetme,record,phonebook,dial,whisper,spy
    buttonfile=buttons.cfg

    From queues.conf
    ; Fila Atendimento
    [101]
    eventwhencalled=yes
    announce-frequency = 45
    periodic-announce-frequency = 45
    announce-holdtime=yes
    announce-round-seconds=10
    reportholdtime=yes
    periodic-announce = queue-callswaiting
    monitor-type = MixMonitor
    joinempty=strict
    music = default
    strategy = ringall
    timeout = 40
    retry = 0
    wrapuptime = 0
    maxlen = 1

    From fop2-server --debuglevel 511

    -- PROCESS_FLASH_COMMAND origen  accion queuepause destino 1

-- PROCESS_FLASH_COMMAND password c6673f9b5f85b330f239234aaeb2a60e

VALIDAR USUARIO 221

Validation ok, have queueagent permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Zap/32
127.0.0.1       -> Paused: 1

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface paused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success^M
Message: Interface paused successfully^M
Server: 0

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: 101
127.0.0.1       <- Location: Zap/32
127.0.0.1       <- MemberName: Zap/32
127.0.0.1       <- Paused: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Callback amiCommand not defined

Not a reference at all

** QUEUE MEMBER LIST start
** QUEUE MEMBER LIST devuelve <div class='memberready myclick' id='qm!QUEUE/101!Zap/32'></div><span>Thaynara</span><br class='clear'/>

2xx.1xx.1xx.1    => { 'btn': '16@GENERAL', 'cmd': 'queuemembers', 'data': 'PGRpdiBjbGFzcz0nbWVtYmVycmVhZHkgbXljbGljaycgaWQ9J3FtIVFVRVVFLzEwMSFaYXAvMzInPjwvZGl2

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

xxx.xxx.xxx.xxx    <= <msg data="|queuepause|2|c6673f9b5f85b330f239234aaeb2a60e" />^M

-- PROCESS_FLASH_COMMAND origen  accion queuepause destino 2

-- PROCESS_FLASH_COMMAND password c6673f9b5f85b330f239234aaeb2a60e

VALIDAR USUARIO 221

Validation ok, have queueagent permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Zap/33
127.0.0.1       -> Paused: 1

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface paused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success^M
Message: Interface paused successfully^M
Server: 0

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: 101
127.0.0.1       <- Location: Zap/33
127.0.0.1       <- MemberName: Zap/33
127.0.0.1       <- Paused: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Callback amiCommand not defined

Not a reference at all

** QUEUE MEMBER LIST start
** QUEUE MEMBER LIST devuelve <div class='memberready myclick' id='qm!QUEUE/101!Zap/33'></div><span>Kely</span><br class='clear'/><div class='memberready mycl

xxx.xxx.xxx.xxx    => { 'btn': '16@GENERAL', 'cmd': 'queuemembers', 'data': 'PGRpdiBjbGFzcz0nbWVtYmVycmVhZHkgbXljbGljaycgaWQ9J3FtIVFVRVVFLzEwMSFaYXAvMzMnPjwvZGl2

** MAIN AMI event received...
** MAIN Processing command received from flash clients...
xxx.xxx.xxx.xxx    <= <msg data="1|ping||" />^M

-- PROCESS_FLASH_COMMAND origen 1 accion ping destino

-- PROCESS_FLASH_COMMAND password

xxx.xxx.xxx.xxx    => { 'btn': '0', 'cmd': 'pong', 'data': '0', 'slot': '' }

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

xxx.xxx.xxx.xxx    <= <msg data="QUEUE/101|queuepause|Zap/33|c6673f9b5f85b330f239234aaeb2a60e" />^M

-- PROCESS_FLASH_COMMAND origen QUEUE/101 accion queuepause destino Zap/33

-- PROCESS_FLASH_COMMAND password c6673f9b5f85b330f239234aaeb2a60e

VALIDAR USUARIO 221

Validation ok, have queueagent permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Zap/33
127.0.0.1       -> Paused: 1

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface paused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success^M
Message: Interface paused successfully^M
Server: 0

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: 101
127.0.0.1       <- Location: Zap/33
127.0.0.1       <- MemberName: Zap/33
127.0.0.1       <- Paused: 1
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0
Callback amiCommand not defined

Not a reference at all

** QUEUE MEMBER LIST start
** QUEUE MEMBER LIST devuelve <div class='memberready myclick' id='qm!QUEUE/101!Zap/33'></div><span>Kely</span><br class='clear'/><div class='memberready mycl

xxx.xxx.xxx.xxx    => { 'btn': '16@GENERAL', 'cmd': 'queuemembers', 'data': 'PGRpdiBjbGFzcz0nbWVtYmVycmVhZHkgbXljbGljaycgaWQ9J3FtIVFVRVVFLzEwMSFaYXAvMzMnPjwvZGl2

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

xxx.xxx.xxx.xxx    <= <msg data="QUEUE/101|queueunpause|Zap/33|c6673f9b5f85b330f239234aaeb2a60e" />^M

-- PROCESS_FLASH_COMMAND origen QUEUE/101 accion queueunpause destino Zap/33

-- PROCESS_FLASH_COMMAND password c6673f9b5f85b330f239234aaeb2a60e

VALIDAR USUARIO 221

Validation ok, have queueagent permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Zap/33
127.0.0.1       -> Paused: 0

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface unpaused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success^M
Message: Interface unpaused successfully^M
Server: 0

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Event: QueueMemberPaused
127.0.0.1       <- Privilege: agent,all
127.0.0.1       <- Queue: 101
127.0.0.1       <- Location: Zap/33
127.0.0.1       <- MemberName: Zap/33
127.0.0.1       <- Paused: 0
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start
** PROCESA_BLOQUE QUEUEMEMBERPAUSED 0

Callback amiCommand not defined

Not a reference at all

** QUEUE MEMBER LIST start
** QUEUE MEMBER LIST devuelve <div class='memberready myclick' id='qm!QUEUE/101!Zap/33'></div><span>Kely</span><br class='clear'/><div class='memberready mycl

xxx.xxx.xxx.xxx    => { 'btn': '16@GENERAL', 'cmd': 'queuemembers', 'data': 'PGRpdiBjbGFzcz0nbWVtYmVycmVhZHkgbXljbGljaycgaWQ9J3FtIVFVRVVFLzEwMSFaYXAvMzMnPjwvZGl2

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

xxx.xxx.xxx.xxx    <= <msg data="QUEUE/101|queueunpause|Zap/32|c6673f9b5f85b330f239234aaeb2a60e" />^M

-- PROCESS_FLASH_COMMAND origen QUEUE/101 accion queueunpause destino Zap/32

-- PROCESS_FLASH_COMMAND password c6673f9b5f85b330f239234aaeb2a60e

VALIDAR USUARIO 221

Validation ok, have queueagent permissions

127.0.0.1       -> Action: QueuePause
127.0.0.1       -> Interface: Zap/32
127.0.0.1       -> Paused: 0

** MAIN End of block from 127.0.0.1

127.0.0.1       <- Response: Success
127.0.0.1       <- Message: Interface unpaused successfully
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Response: Success^M
Message: Interface unpaused successfully^M
Server: 0

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