One of my Queues is displaying a number of non-Queue extensions when selected. I tried recreating the queue and modifying the agents in the queue, but it is still showing non-Queue extensions. It only happens in my large queue (55 static Agents). I have run in debug mode and FOP2 receives the correct information from the AMI, but still the display is wrong.
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13 years ago
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Hi Nate,
The filter is on the client side and it is done by name, that means that if you have a queue with member "John Doe", and have 3 extensions "John Doe", "John John", "Big John", it will display the 3 of them even if the later two are non members. You are probably having that issue with your big queue.
Best regards,
