HI Nicolas,

Thank you. I took your advice and there is a possibility to change some buttons they way you said it.

However is not as flexible as i need. I have queues and agents being created dinamically by ami by other processes.
Its more complicated environment for telemarketing.

I can track events easely , but to change info on fop2 regarging that its just very difficult. So we are just developing a custom panel that we can change code as we need.

But, thank you anyway and congrats for fop2. Its really a great application.

Hi,

Ive worked with fop1 for a long time, and now i am working with fop2 in some costumers where i give assistance.
Its a lot more lightweight than fop1 , but it seems quite restrictive.

For example, when a extension enters a queue, i need to capture the "ADDMEMBER" event to change the text, the icon or the button background color.
Also , i want to capture "REMOVEMEMBER" to change things back to normal.

For example, if i pause a person from a queue, it shows a clock. What i need is as simple as showing a person using sprites01.png, however, the button does not change when extensions are added or removed to queues.

Its probably just configuration , but i can't find any documentation about this.