Hi Nicolás,

Regarding the users and agents, I'll try to explain better. Imagine that you have an scenario where the dialplan is not extensions oriented but it's user's oriented.
That means, when you make a call for someone, you dont dial to a extension but you dial to a number that is an alias of the person you want to call.
So when you call John or Peter, you don't know where they are or what phones will ring. But, in the system, that user is associated with some phone, so Asterisk knows where to send the call to.

Regarding the Queues, yes, the name is exactly like in queues.conf. And about the extension for the queue button, I understand why you want that configuration but what if there is no extension associated with that queue?
Btw, I don't see any agents on the queue, and when I make a call to the queue, I don't see any activity on the queue button.

Can you help?

If I can make FOP2 works like I need (clients demand) I for sure will buy some licenses.

Best regards,

Luis Neves

Hi all,

I successfully installed FOP2 on a Debian server that has an Asterisk 1.4.39.2 fully functional.
Since i dont use FreePBX i cant use the scripts to fill the buttons.cfg and that is my main problem.

I configured my buttons like this:

[SIP/100]
type=extension
extension=100
context=local_processing
label=Nicolas
mailbox=150000@default

[SIP/200]
type=extension
extension=200
context=local_processing
label=Mary
mailbox=150001@default

[QUEUE/Fila1]
type=queue
label=Fila1
context=local_processing

but on the web interface the Queue doesnt show anything.
Any help?

Btw, how i configure users and agents?
There are 4 types: extension, queue, trunk and conference...

Thanks in advance,

Luis Neves