Ok, will try that. Thanks for the quick response.

All users, including admins cannot see the caller id's, so it seems like the last group which has "privacy=clid" is overriding the admin's and the Vancouver privacy settings.

Plus we have another group for another office that have this:

[SIP/W_XXXXXXXXXXXX]
type=extension
label=Catherine 3114
context=executive_sets
extension=3114
mailbox=3114@xxxx
extenvoicemail=*873114@user_services
privacy=clid
group = White Rock

[SIP/W_XXXXXXXXXXXX]
type=extension
label=Christina 3104
context=executive_sets
extension=3104
mailbox=3104@xxxx
extenvoicemail=*873104@user_services
privacy=clid
group = White Rock

[SIP/W_XXXXXXXXXXXX]
type=extension
label=Cory 3127
context=executive_sets
extension=3127
mailbox=3127@xxxx
extenvoicemail=*213127@user_services
privacy=clid
group = White Rock

We are using 2.26 and here's a snippet from our button config file...

for the admins: (Extensions have been edited for security)

[SIP/E0XXXXXXXXXX_1]
type=extension
label=JT 3888
context=admin_sets
extension=3888
mailbox=3888@xxxx
extenvoicemail=*213888@user_services

[SIP/E0XXXXXXXXXX_1]
type=extension
label=15th Board Room 3385
context=executive_sets
extension=3385
mailbox=@
extenvoicemail=*87@user_services
group = Vancouver

[SIP/E0XXXXXXXXXX_1]
type=extension
label=15th Floor Copy Room 3402
context=executive_sets
extension=3402
mailbox=@
extenvoicemail=*21@user_services
group = Vancouver

For regular users:

[SIP/E0XXXXXXXXXX_1]
type=extension
label=15th Board Room 3385
context=executive_sets
extension=3385
mailbox=@
extenvoicemail=*87@user_services
privacy=none
group = Vancouver

[SIP/E0XXXXXXXXXX_1]
type=extension
label=15th Floor Copy Room 3402
context=executive_sets
extension=3402
mailbox=@
extenvoicemail=*21@user_services
privacy=none
group = Vancouver

[SIP/E0XXXXXXXXXX_1]
type=extension
label=16th Floor Admin 3408
context=executive_sets
extension=3408
mailbox=@
extenvoicemail=*21@user_services
privacy=none
group = Vancouver

I have created several panel contexts that use different button config files. One file, contains the privacy=clid option for all extensions, and another file for admins that contain no privacy options. However, when an admin opens FOP2, he can't see any caller id's or call numbers, if I take out the privacy option in the first file, then the admins can see the numbers. It's behaving like the setting in the first file overrides the 2nd file. Can you let me know what I'm doing wrong? Thanks.