Looking at my notes, I think it was actually related to permissions on the fop2 directory. Last thing I did before the alias was a chown of the fop2 directory to asterisk. The whole issue stunk of permissions.

Regardless, everything's working now. Thanks for all your work, man! Glad to be part of the club!

Figured it out:

I noticed there was also an issue with presence as call activity wasn't displaying either. Additionally, FOP2 kept asking me to recreate users. I found original server configuration included "iSymphony" module so web root was directed to "cxpanel/" whereas FOP2 initially writes an alias for "panel/". FOP2 was pulling iSymphony settings which were only partially complete as there is no active iSymphony module, just the orphaned directory which keeps basic user profile data.

I updated alias to point "cxpanel" --> "fop2" and chat, voicemail, and presence all began working again.

Yeah, I tested with admin/full privilege accounts. There isn't even a chat option in the popup dialog amidst all the other options.

bump

Besides chat not working, voicemail status can be seen, but no explorer function. Everything else seems to be working fine - kinda stumped and I can't find much reference to similar issues in the forums. Everything I've found that was remotely related (admin user access, database creation, etc) I checked and all is well. FOP2 has full db access and admin credentials all match.

Flash Operator Panel 2 - Valid License (/usr/local/fop2/fop2.lic)
Flash Operator Panel 2 - Featureset: Voicemail Explorer & IM Chat
Flash Operator Panel 2 - Allowed Tenants: 5

We recently setup FOP2 white label edition and everything seems to be working except chat. I have setup users with "ALL" permissions and I have ability to transfer, whisper, conference, etc. But no chat option. I understand it is included in the white label license, and the store says "no additional setup". Is there something I'm missing?