Hello,
I have a question regarding how the queue works.
On FOP2 panel we can put user of queue on pause. The question is for how long this pause works and for how long it ignores calls in the queue? How can we manage this? Is that operator paused for a hour, two or a day or until someone unpauses him.
We can’t find this information and it would be great if you could explain. Please advise. Thank you!