broswell

Member

Last active 12 years ago

  1. 12 years ago
    Mon Apr 2 01:50:20 2012
    broswell started the conversation Is there a permission or mod to prevent Trunk Pickup.

    Is there a modification or permission to prevent operators from accidentally clicking on a trunk an "hijacking" a call?

    We just had to delete the trunk window for some operators who seem to click on this function by accident. Would prefer to either have a confirm, or just remove that function.

    Any ideas?

    Bob

  2. 13 years ago
    Thu Jan 27 20:03:22 2011
    broswell posted in Transfering from second line.

    I have callevents=true set, but we are still finding that the call on hold gets transfered, not the current call.
    Any troubleshooting ideas?

    FOP 2.20 Beta

  3. 14 years ago
    Sat Nov 27 14:20:25 2010
    broswell posted in Transfer to Cell Phone.

    I would suggest another (optional) button on top. We have transfer to extension, transfer to VM, and I'd like to add one more transfer option. (to cell phone)

    The functionality is in iSymphony, but I find the drag and drop function and the complex screens to hard to use.

    I have two interns available who can do the coding
    Bob
    <!-- e --><a href="mailto:[email protected]">[email protected]</a><!-- e -->

  4. Tue Nov 23 01:55:15 2010
    broswell started the conversation Transfer to Cell Phone.

    Our receptionist uses FOP2 to transfer calls to a person's phone or directly to their voice mail.
    We would like the ability for a third transfer option to transfer to cell phone for urgent calls.

    We generally use VMX locator, so this would be like transfering to voicemail, and then hitting 1 which dials out.

  5. Thu Oct 28 00:27:15 2010
    broswell started the conversation FOP2 listen security hole?.

    I setup FOP2 so a manager could listen to her sales agents. It works, as expected, but if she clicks on an agent who is not on call (box is green) and then she hits listen, we end up listening on a seemingly random phone conversation in the system.

    I have the lastest version of FOP2, PBX in A Flash version 1.6 with 2.8 FreePBX.

    Any ideas on how to fix it?

    Bob Roswell
    <!-- e --><a href="mailto:[email protected]">[email protected]</a><!-- e -->
    (410) 771-5544 ext 4336

  6. Mon Oct 11 22:48:10 2010
    broswell started the conversation DND State works when set with *78, not from Web Portal.

    If I Use *78 and *79 to set the Do Not Disturb state FOP2 updates properly.
    But If i go into the FreePBX VoiceMail and Settings web page to set or reset the DND state, they don't update in FOP2.
    Since my end users use both methods, panel gets way out of sync.

    Any troubleshooting ideas?

    Bob Roswell
    <!-- e --><a href="mailto:[email protected]">[email protected]</a><!-- e -->