Yeah, I thought as much. Not really a problem.

Thanks for your help.

Thank you, that solves a large part of my problem.
The agent lozenge changes to show ringing calls and when the agent is on a call, but the agent is showing as permanently logged in (ie green).

What I have is a separate number for the agent to call to log themselves in or out. I was intending to add/remove the member from the queue dynamically in the hope that this would reflect on the screen.

Now, it does in the queues panel, but not on the agent lozenge.

As the Local device never actually registers as such, is it possible to show their logged in status somehow?

Thanks again.

I've not tried this yet, but since changing the password (and disabling the hangup feature) the problem has gone away.

I'm reasonably sure this was human "error".

One of my agents is a home worker, so I have her in the queues.conf as :

member = SIP/ogtrunk/123456789

where of course 123456789 is her number.
Now, this works fine (she gets calls as expected) but FOP2 does not change status for her button. She appears as logged off throughout. The queue status on the right hand side updates ok, but I'd rather the agent lozenge did.

Is there a way around this?

Thanks,

Thanks for getting back so quickly.
I'll get this done shortly and report back the results.

I'm getting reports of random cut offs from my agents.
I am seeing Action:Hangup in the fop2 log files (when running logging with -X 2) in one of my groups.

It's behaving as if the supervisor has clicked the HANGUP button, but they swear they haven't.

I've disabled the hangup facility from the supervisor screen and restarted the fop2 server and it does seem to have fixed the issue, adding weight to the argument.

My question is how can I see which supervisor screen (if any) pressed the hangup button? Anything to help identify would help - IP address or the like.

Thanks,

I'm a happy purchaser of your FOP2 panel.
I have managed to create departments that have their own logins and can act as separate entities. Now I need to give each department their own stats.

I'm being *slightly* lazy in asking this before checking out the demo, but can I create logins that restrict stats to certain groups of agents (ie departments)? Each department is essentially a separate company as far as we're concerned and they don't want cross-pollination of information.

Many thanks in advance.
David.