Is there anyway of seeing where a caller is in a multi-level IVR?
We are looking to find out where callers are in our IVR tree. Can this be done with FOP2?
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13 years ago
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Sorry, fop2 monitors device states, not application states.
Best regards,
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Thanks - any way of modifying fop2 to do this? Custom?
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It would not involve only fop2 but also modifying your IVR to set specific manager user events that you want to track. FOP2 can be extended/customized, but it will probably not be enough. An IVR is not a regular application but a mix of dialplan logic, applications, etc.. There is no way to define an IVR or to know what are the interesting parts to report on.
