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FOP2 Recording Issues in Elastix 2.2

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  2. 12 years ago

    gavinlew

    11 Oct 2012

    Hi Nicolas,

    Thank you very much for your reply.

    To confirm.

    I am extension 7026 , my colleague is extension 7027

    If I make a call from 7026 and record it - this call is shown in the Monitoring tab in Elastix.

    If my colleague makes a call (7027) and I record it with my user 7026 (I have all permissions), then the recording is visible on the disc and the channels gets mixed together but is NOT visible under the Monitoring tab when i log in as user 7026.

    So I believe the monitor_exec scripts are being called correctly. I am calling ;

    monitor_exec=/usr/local/fop2/recording_elastix.pl

    Here is my call recorded as user 7026 for user 7027 ;

    /var/spool/asterisk/monitor
    -rw-r--r-- 1 asterisk asterisk 844204 Oct 9 14:19 7026_7027_140622_1349787888.140752.wav

    This call isnt displayed under the Monitoring tab.

    --
    Gavin

  3. admin

    11 Oct 2012 Administrator

    Hi Gavin,

    This issue is the one fixed on what will be the next release. Contact me in the live help tomorrow if you want to try out the patched version, as there is no official update yet.

  4. gavinlew

    11 Oct 2012

    Hi Nicolas,

    That would be great if I could try the patched copy out - I also have you on googletalk as well , what time is good for you (I am in the UK).

    Gavin

  5. hidalgo

    11 Nov 2012

    Similar issue here (with Elastix 2.3). I can grab incoming and outgoing calls permanently within the extension -> shows up in [ Monitoring ]
    I can grab calls within FOP2 -> doesn’t show up in [ Monitoring ]
    In both cases the *.wav files are in /var/spool/asterisk/monitor/
    I tried with the rpm within Elastix and the manual installed version 2.26.
    I tried all the hints here but no success.
    Any advice?

    Thanks

  6. 11 years ago

    mdkberry

    25 Jan 2013

    I can grab calls within FOP2

    I am on Elastix 2.3 also and cannot see how to pickup the recorded calls from within FOP2 , where is this option?

    also I have this same problem with FOP2 and no calls showing up in Monitoring on Elastix despite changing settings, I just found this post but posted a similar request yesterday to this site.

  7. admin

    6 Feb 2013 Administrator

    http://download.fop2.com/recordings_elastix.pl.txt

    That is the last incarnation of the monitor_exec script to use for elastix. Elastix rpm will use just a named file the way old ARI used (with file inspection on the hard disk). Elastix 2.3 uses now a field on the cdr table to link recordings (much more proper), so you need to use this script to set the field when the recording is done.

    However, it works depending on the call leg you start the recording, not sure what direction, because the uniqueid stored on the cdr does not match the uniqueid of that leg. FOP 2.27 fixes that problem, but it is still in beta.

    Best regards,

  8. gavinlew

    12 Feb 2013

    Hi Nicolas,

    Do you advise using this version? I get a 404 error if I try to download it.

    Gavin

  9. admin

    18 Feb 2013 Administrator

    Hi,

    download 2.27 beta that includes the fix and the modified script:

    http://download.fop2.com/fop2-2.27-centos-i386.tgz
    http://download.fop2.com/fop2-2.27-centos-x86_64.tgz

  10. gavinlew

    19 Feb 2013

    Hi Nicolas,

    I have updated my server to this new version, and renewed my license :-)

    However, the fop2 service starts but the client is unable to connect, Connecting to server, attempt .... upto 10 then errors.

    # ./fop2_server --test
    Flash Operator Panel 2 - Valid License (1)

    Connection to manager OK!

    # netstat -lnp | grep 4445
    tcp 0 0 0.0.0.0:4445 0.0.0.0:* LISTEN 7030/fop2_server

    From the outside world telnet connections are possible to port 4445 on the server IP.

    Any ideas?

    Gavin

  11. admin

    19 Feb 2013 Administrator

    Do you use http or https? What browser?

    One important change that might be an issue is that the new fop2 version will use secure web sockets instead of standard web sockets when you access it via https. You have to set the ssl certificate files in fop2.cfg, uncomment and set the appropiate certs, the same ones you use for your https web server:

    ; If you access fop2 via https, browsers will try to use wss (Secure 
; web sockets) and for that it requires a certificate file and key file,
; the same ones you have in your web server configuration:
;
;ssl_certificate_file=/etc/pki/tls/certs/localhost.crt
;ssl_certificate_key_file=/etc/pki/tls/private/localhost.key

    Now, the problem lies in that some browsers require you to accept the certificate as you have to do when you browse an https site with self signed certificates, but the wss connection does not ask for it. I think firefox needs to be pointed to https://your.server:4445 or perhaps wss://your.server:4445 in the address bar so it ask for confirmation on the certificate. I did not have to do it with chrome. Another option if this is the case is to disable websockets in /var/www/html/fop2/js/presence.js

  12. gavinlew

    19 Feb 2013

    Hi Nicolas,

    Many thanks for the quick reply - I have disabled websockets in presence.js and FOP2 is working correctly again.

    Gavin

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