Asterisk 1.8
FreePBX 2.9 with FOP2 module 1.2.9

./fop2_server -v
fop2_server version 2.24

Flash Operator Panel 2 - White Label Version.

Originate call to selected extension work well.
Dial from dial box won't work.

Permissions for user 393 from autoconfig-users-freepbx.sh:

perm=helpdesk:dial,hangup,hangupself,phonebook,pickup,preferences,queueagent,spy,transfer,transferexternal:
user=393:393:helpdesk,operator:All Trunks,All Conferences,All Queues,All Extensions,All Buttons

Here is log per Originate and Dial:

=== Originate ===
<= <msg data="20|originate|10|ef03dc3ea7f7c333c114779f990d1168" />

-- PROCESS_FLASH_COMMAND origen 20 accion originate destino 10 password ef03dc3ea7f7c333c114779f990d1168

VALIDAR USUARIO 393@GENERAL

VALIDAR USUARIO 393 OK con clave regular (XXX.XXX.XXX.XXX )

Validation ok, have dial permissions for 10

ORIGINATE:
Action: Originate
Channel: SIP/393
Exten: 398
Context: from-internal
Priority: 1
CallerID: 393 <393>
Async: True

=== Dial ===

<= <msg data="20|dial|398|ef03dc3ea7f7c333c114779f990d1168" />

-- PROCESS_FLASH_COMMAND origen 20 accion dial destino 398 password ef03dc3ea7f7c333c114779f990d1168

VALIDAR USUARIO 393@GENERAL

VALIDAR USUARIO 393 OK con clave regular (81.26.144.130)

Validation wrong, no custom permissions

DIAL permission denied!

====

I don't understand what is wrong in my config and what permission need here to make call from dial box.

Hi,

As the dialbox can be used to dial ANY number, a custom permission is not enough to allow dialing from there. You must use the regular "dial" permission in that user to enable the dialbox.

Hope my explanation makes sense.

Best regards,

Hi Nicolas,

User has dial permission, you can see it from autoconfig-users-freepbx.sh output:

perm=helpdesk:dial,hangup,hangupself,phonebook,pickup,preferences,queueagent,spy,transfer,transferexternal:
user=393:393:helpdesk,operator:All Trunks,All Conferences,All Queues,All Extensions,All Buttons

(group is included in the group "helpdesk" that have dial permission)

Btw, FOP2 server said about "custom" permission when there is dial attempt from dial-box:

<= <msg data="20|dial|398|ef03dc3ea7f7c333c114779f990d1168" />

-- PROCESS_FLASH_COMMAND origen 20 accion dial destino 398 password ef03dc3ea7f7c333c114779f990d1168

VALIDAR USUARIO 393@GENERAL

VALIDAR USUARIO 393 OK con clave regular (81.26.144.130)

Validation wrong, no custom permissions

DIAL permission denied!

Nicolas,

Thank you for help, problem solved.
I understand now what is difference between regular and custom permissions ;)

I have several users that even if I give them "all" permission, they still don't have a dial button in FOP2. The phone is provisioned and everything is working except the dial button will not show (this is a licensed FOP2). I run the autoconfig-users-freepbx.sh and currently get this for that user (I switched it back off of "all" to the permissions I want that user to have):

user=400:1324:dial,hangupself,pickup,transfer,transferexternal:All Extensions:configonreload

What else can I check to debug this?

Yes, the other buttons show. All show and hide as I edit their permissions. Just not "dial".

@admin Did you create custom permissions? What is the output from

/usr/local/fop2/autoconfig-users.sh | grep perm

?

I got this:
perm=norecordings:record:

@admin Did you create custom permissions? What is the output from

/usr/local/fop2/autoconfig-users.sh | grep perm

?

No recordings is to keep people from recording, but using "all". I ended up dropping this and giving detailed permissions to the appropriate templates. So I'm not using that anymore.

UPDATE: Ends up it wasn't a bug at all. Restrictions wasn't the problem either. This was a PEBKAC (problem exists between keyboard and chair). First off, the reception phone I was trying to log in with was not yet provisioned (set up in FreePBX, but phone was not plugged in). Thus the dial option would not show.

Then, once I noticed that and provisioned the phone, I was clicking dial from my desk and the reception phone was getting the ring, 300 feet away (I was expecting my phone the ring, stupidly), so I wasn't noticing it was actually working. It just looked like it wasn't responding, but it was waiting for the phone to be picked up.

Perhaps a little indication to pick up the phone, or phone not provisioned would be nice (if that data is accessible to fop2). If not, then at least people will see this forum and slap their foreheads like I did. Cheers!