the call pickup button on the FOP screen is not picking up the call.
Details:

• FOP 2.27, Asterisk 1.8, Centos x64 6.4
• all associated extensions are in the same callgroup and pickupgroup (1)
• inbound call to other extension ignores the Call Pickup button, but if call pickup (*8) is done on the handset, it works.

- tried enabling & disabling no_pickupmark, and pickupchan, neither had any effect, commented them both back out.

- When perusing the full debug logs on asterisk, I see the Pickup when it is does from the handset. I see nothing, error or otherwise, of any attempt to call Pickup from the fop2 screen. I was running manager debug as well.

Any thoughts on how to progress this ?

Thanks,

I was trying to be complete in my original post, but missed those 2 points:

1. the FOP user in question has ALL permissions.
2. There is no evidence of anything going on in the CLI, with full debug, verbose, and manager debug set. It looks like it is not doing anything. But, when I do the *8 from the phone, then the call picks up.

I will try the js console on the browser. That's a good idea

Ron

fixed.
The problem was....
usage error on my part. :oops:
Apologies

rb

As my call Pickup is also not working but i have restarted it again, then it show some java errors and may ask for permission Or DND Status is required some what, but some times its work properly and some time not, can i have the exact answer why this is happening again and again.