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Agents get kicked off FOP while changing Status/Presence

  1. 8 years ago

    richi

    8 Dec 2015

    Hello,
    I have a strange problem with my Agents.

    Everytime they put themselves as "out for lunch" or "meeting" they get kicked out of FOP2. And the presence is not changed.

    If I am doing this for their account or for mine, it works like a charm.

    The users are all assigned to a template and have the plugin 'Change Presence Menu' and 'Presence Box DND Integration' enabled in their account.

    What is the reason that this does not work properly? Do I need to give them some special permission?
    I am thankful for any help,
    cheers!

    Answered by admin

    See post in context

    You can contact us to chat via the Live help option at the bottom right of www.fop2.com.

    After a quick review, the problem was caused by having users with no password set. Changing presence asked for a password again, disconnecting them from the original session. Although FOP2 should handle empty passwords more gracefully, it is not a good idea to leave users with empty passwords.

    So, setting up passwords to FOP2 users fixed the issue.

  2. admin

    9 Dec 2015 Administrator

    I am not sure about the reason, but I suspect some encoding problem. What FOP2 version are you using? Please be sure you are running the latest one.

  3. richi

    9 Dec 2015

    Hey,
    Running latest FOP2 Version (just made an upgrade yesterday) and still have the problems.
    Running latest Chrome Version, too.

    FOP2: Version 2.30.03
    Chrome: 47.xxx

  4. admin

    9 Dec 2015 Administrator

    Please be sure to upgrade the plugins to latest versions also if you didn't already. As for troubleshooting, you might need to open the javascript console in Chrome, check the "preserve logs" box and then perfrom the action that kicks you out. You will see an error or warning on the console that will give me an idea of what could be wrong

  5. richi

    9 Dec 2015
    Edited 8 years ago by admin

    Ok like this?

    show lines 2
VM189:1 antes de tinyblock init
VM189:1 despues de tinyblock init
VM189:1 add event listener on player2! undefined
VM189:1 add event listener on player2! undefined
VM189:1 add event listener on player2! undefined
VM189:1 add event listener on player2! undefined
VM189:1 add event listener on player2! undefined
VM189:1 ready
VM189:1 Will use port 4445 as read from fop2-variablesGENERAL.txt
VM189:1 TLS Cert = 1
VM189:1 antes de preinit ok fop2variables
VM189:1 pre init
VM189:1 Client has HTML5 web sockets!
VM189:1 connectxml
VM189:1 set session context
VM189:1 websocket connect ok with proto ws://
VM189:1 puso timer 11
VM189:1 ws send <msg data="GENERAL|contexto|1|" ></msg>
VM189:1 show sec box
VM189:1 limpia todo
VM189:1 termine de limpiar
VM189:1 0,key=YV1Sa8OIzeodc638FdwJxqM6GlaKe en slot 
VM189:1 0,version=2.30.03!xxxxxxxxxxx!1 en slot 
VM189:1 0,defaultpreferences=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 en slot 
VM189:1 Got default preferences soundChat = true;
disablePresenceOther = false;
warnHangup = true;
enableDragTransfer = true;
startNotRegistered = false;
disableVoicemail = false;
dynamicLineDisplay = false;
notifyDuration = 6;
noExtenInLabel = false;
disableWebSocket = false;
showLines = 2;
dialPrefix = '';
consoleDebug = false;
language = 'en';
pdateFormat = 'ddd, HH:MM';
warnClose = true;
soundRing = true;
hideUnregistered = false;
displayQueue = 'max';
desktopNotify = true;
voicemailFormat = 'wav';
disableQueueFilter = false;
soundQueue = true;
logoutUrl = '';

Navigated to http://x.x.x.x/fop2/
jquery-1.11.3.min.js:5 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.
VM569:1 show lines 2
VM569:1 antes de tinyblock init
VM569:1 despues de tinyblock init
VM569:1 add event listener on player2! undefined
VM569:1 add event listener on player2! undefined
VM569:1 add event listener on player2! undefined
VM569:1 add event listener on player2! undefined
VM569:1 add event listener on player2! undefined
VM569:1 ready
VM569:1 Will use port 4445 as read from fop2-variablesGENERAL.txt
VM569:1 TLS Cert = 1
VM569:1 antes de preinit ok fop2variables
VM569:1 pre init
VM569:1 Client has HTML5 web sockets!
VM569:1 connectxml
VM569:1 intento conectar web socket en ws://x.x.x.x:4445
VM569:1 set session context
VM569:1 websocket connect ok with proto ws://
VM569:1 puso timer 11
VM569:1 ws send <msg data="GENERAL|contexto|1|" ></msg>
VM569:1 show sec box
VM569:1 limpia todo
VM569:1 termine de limpiar
VM569:1 0,key=rOzNE3K5S7I3RUDRDwTDu en slot 
VM569:1 0,version=2.30.03!xxxxxxxx!1 en slot 
VM569:1 0,defaultpreferences=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 en slot 
VM569:1 Got default preferences soundChat = true;
disablePresenceOther = false;
warnHangup = true;
enableDragTransfer = true;
startNotRegistered = false;
disableVoicemail = false;
dynamicLineDisplay = false;
notifyDuration = 6;
noExtenInLabel = false;
disableWebSocket = false;
showLines = 2;
dialPrefix = '';
consoleDebug = false;
language = 'en';
pdateFormat = 'ddd, HH:MM';
warnClose = true;
soundRing = true;
hideUnregistered = false;
displayQueue = 'max';
desktopNotify = true;
voicemailFormat = 'wav';
disableQueueFilter = false;
soundQueue = true;
logoutUrl = '';

    Also it needs to be said that after getting kicked out the agents are unable to login again! They need to complete reload the website/open up the website again to login again.

    Updates are all up-to-date as far as I can tell :)

  6. admin

    9 Dec 2015 Administrator

    Log into the FO2 Manager, and in the Settings section enable consoleDebug as it is turned off, then check the logs again. Also, let me know how are users changing their state... via the presence drop down? via the set presence plugin? Did you upgrade the set presence plugin to the latest version if you are using it?

  7. richi

    10 Dec 2015
    Edited 8 years ago by admin

    Hello,
    I have activated the following:
    Change Presence Menu
    Presence Box DND Integration
    Both running latest version.

    My agents use this to change status (see screenshot).

    Activated Debug in FOP2 Admin, here is the log:

    jquery-1.11.3.min.js:5 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.
VM112:1 show lines 2
VM112:1 antes de tinyblock init
VM112:1 despues de tinyblock init
5VM112:1 add event listener on player2! undefined
VM112:1 ready
VM112:1 Will use port 4445 as read from fop2-variablesGENERAL.txt
VM112:1 TLS Cert = 1
VM112:1 antes de preinit ok fop2variables
VM112:1 pre init
VM112:1 Client has HTML5 web sockets!
VM112:1 connectxml
VM112:1 intento conectar web socket en ws://x.x.x.x:4445
http://x.x.x.x/fop2/css/custom_theme/theme.css Failed to load resource: the server responded with a status of 404 (Not Found)
VM112:1 set session context
VM112:1 websocket connect ok with proto ws://
VM112:1 puso timer 11
VM112:1 ws send <msg data="GENERAL|contexto|1|" ></msg>
VM112:1 show sec box
VM112:1 limpia todo
VM112:1 termine de limpiar
VM112:1 0,key=t9KYqcNgYCj1m0iD2PkNtoocaDHvR1zw5f9 en slot 
VM112:1 0,version=2.30.03!XXXXXXXXXXXXXXX!1 en slot 
VM112:1 0,defaultpreferences=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 en slot 
VM112:1 Got default preferences soundChat = true;
disablePresenceOther = false;
warnHangup = true;
enableDragTransfer = true;
startNotRegistered = false;
disableVoicemail = false;
dynamicLineDisplay = false;
notifyDuration = 6;
noExtenInLabel = false;
disableWebSocket = false;
showLines = 2;
dialPrefix = '';
consoleDebug = true;
language = 'en';
pdateFormat = 'ddd, HH:MM';
warnClose = true;
soundRing = true;
hideUnregistered = false;
displayQueue = 'max';
desktopNotify = true;
voicemailFormat = 'wav';
disableQueueFilter = false;
soundQueue = true;
logoutUrl = '';

VM112:1 setLang
VM112:1 set session language
VM112:1 ws send <msg data="1|ping||" ></msg>
VM112:1 envio ping 2
VM112:1 funcion init
VM112:1 sends auth  y t9KYqcNgYCj1m0iD2PkNtoocaDHvR1zw5f9
VM112:1 ws send <msg data="1|auth|xxxx|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 0,correct=0 en slot 
VM112:1 0,preferences=eyAiYXV0b0Fuc3dlciI6ICIiLCJhdXRvUG9wdXAiOiAiIiwiZGlzcGxheVF1ZXVlIjogIm1heCIsImR5bmFtaWNMaW5lRGlzcGxheSI6ICJvZmYiLCJncmlkIjogIiIsImxhbmd1YWdlIjogImRlIiwibm90aWZ5RHVyYXRpb24iOiAiNiIsInBvcHVwVXJsIjogIiIsInNvdW5kQ2hhdCI6ICJvbiIsInNvdW5kUXVldWUiOiAib24iLCJzb3VuZFJpbmciOiAib24ifQ== en slot 
VM112:1 Got stored preferences { "autoAnswer": "","autoPopup": "","displayQueue": "max","dynamicLineDisplay": "off","grid": "","language": "de","notifyDuration": "6","popupUrl": "","soundChat": "on","soundQueue": "on","soundRing": "on"}
VM112:1 Setting default preferences if needed or undefined
VM112:1 ws send <msg data="0|setpref|grid!|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 End of set default preferences
VM112:1 0,vmailpath=/var/spool/asterisk/voicemail en slot 
VM112:1 0,permit=cGhvbmVib29rLGNhbGxoaXN0b3J5LGNoYXQscGlja3VwLGhhbmd1cCxoYW5ndXBzZWxmLHRyYW5zZmVyZXh0ZXJuYWwsdHJhbnNmZXIsZGlhbCxwcmVmZXJlbmNlcyxxdWV1ZWFnZW50 en slot 
VM112:1 phonebook,callhistory,chat,pickup,hangup,hangupself,transferexternal,transfer,dial,preferences,queueagent
VM112:1 0,permitbtn=cGhvbmVib29rITA= en slot 
VM112:1 permisosbtn (phonebook)=0
VM112:1 0,permitbtn=Y2FsbGhpc3RvcnkhMA== en slot 
VM112:1 permisosbtn (callhistory)=0
VM112:1 0,permitbtn=Y2hhdCEw en slot 
VM112:1 permisosbtn (chat)=0
VM112:1 0,permitbtn=cGlja3VwITA= en slot 
VM112:1 permisosbtn (pickup)=0
VM112:1 0,permitbtn=aGFuZ3VwITA= en slot 
VM112:1 permisosbtn (hangup)=0
VM112:1 0,permitbtn=aGFuZ3Vwc2VsZiEw en slot 
VM112:1 permisosbtn (hangupself)=0
VM112:1 0,permitbtn=dHJhbnNmZXJleHRlcm5hbCEw en slot 
VM112:1 permisosbtn (transferexternal)=0
VM112:1 0,permitbtn=ZGlhbCEw en slot 
VM112:1 permisosbtn (dial)=0
VM112:1 0,permitbtn=dHJhbnNmZXIhMA== en slot 
VM112:1 permisosbtn (transfer)=0
VM112:1 0,permitbtn=cHJlZmVyZW5jZXMhMA== en slot 
VM112:1 permisosbtn (preferences)=0
VM112:1 0,permitbtn=cXVldWVhZ2VudCEw en slot 
VM112:1 permisosbtn (queueagent)=0
VM112:1 hago eval del plugin configonreload
VM112:1 fin eval del plugin configonreload
VM112:1 2,style= en slot 0
VM112:1 hago eval del plugin clock
VM112:1 fin eval del plugin clock
VM112:1 2,style=I2Nsb2NrIHsKcG9zaXRpb246YWJzb2x1dGU7CnRvcDoxMHB4Owpmb250LXNpemU6MS41ZW07Cn0K en slot 0
VM112:1 hago eval del plugin changepresence
VM112:1 change presence init
VM112:1 fin eval del plugin changepresence
VM112:1 2,style=LmNvbnRleHQtbWVudS1pdGVtLmljb24tcHJlc2VuY2UgIHsgYmFja2dyb3VuZC1pbWFnZTogdXJsKC4vaW1hZ2VzL3Nwcml0ZXMwMS5wbmcpO2JhY2tncm91bmQtcG9zaXRpb246MCAtMjQwcHg7YmFja2dyb3VuZC1yZXBlYXQ6IG5vLXJlcGVhdDt9Cg== en slot 0
VM112:1 hago eval del plugin presencedndfpbx
VM112:1 fin eval del plugin presencedndfpbx
VM112:1 2,style= en slot 0
VM112:1 hago eval del plugin callhistory
VM112:1 init de callhistory plugin
VM112:1 fin eval del plugin callhistory
VM112:1 en zbuttons
VM112:1 botonitos de (1) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (2) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (3) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (4) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (5) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (6) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (7) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (8) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (9) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (10) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (11) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (12) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (13) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (14) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (15) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (16) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (17) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (18) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (19) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (20) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (21) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (22) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (23) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (24) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (25) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (26) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (27) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (28) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (29) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (30) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (31) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (32) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (33) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (34) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (35) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (36) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 botonitos de (37) esta undefined, hay un nuevo botonito!, pongo drawme en 2
VM112:1 cuantosBotones is at zero, this is a new connection. Setting drawme = 1 so it draws and does not reload
VM112:1 cuantos recibidos en zbuttons = 37
VM112:1 cuantos botones habia ya = 0
VM112:1 drawme final value = 1
VM112:1 drawme = 1, no need for reload, but we must actually draw buttons/toolbar
VM112:1 set menu for extensions
VM112:1 set selected presence class
VM112:1 ws send <msg data="1|initState||ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 setLang
VM112:1 ws send <msg data="2|pluginlang|de~clock|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 ws send <msg data="2|pluginlang|de~changepresence|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 ws send <msg data="2|pluginlang|de~callhistory|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 change on grid stack class
VM112:1 m.Event
VM112:1 
VM112:1 serialize widget save preferences 1
VM112:1 save preferences skip serialize save as it is just auto resizing
VM112:1 ws send <msg data="2|autoanswer|0|" ></msg>
VM112:1 pref restoring grid
VM112:1 fin pref restoring grid
VM112:1 clock zbuttons
VM112:1 callhistory meto ventana nueva en widget grid 
VM112:1 reordeno call history 1
VM112:1 0,notionline=2 en slot 0
VM112:1 noti online nro 0 y texto 2
VM112:1 0 distinto 2
VM112:1 setLang
VM112:1 ws send <msg data="2|pluginlang|de~clock|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 ws send <msg data="2|pluginlang|de~changepresence|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 ws send <msg data="2|pluginlang|de~callhistory|ead4c7c4ffd9a9da5f12e2c904586614" ></msg>
VM112:1 set session with auth key
VM112:1 0,demo=0 en slot 0
VM112:1 function demo
VM112:1 demo 0
VM112:1 high z 1050
VM112:1 2,qualify=ok en slot 0
VM112:1 3,qualify=ok en slot 0
VM112:1 4,presence=RG8gbm90IERpc3R1cmI= en slot 
VM112:1 set this tip presence4
VM112:1 4,qualify=ok en slot 0
VM112:1 5,qualify=notok en slot 0
VM112:1 6,qualify=notok en slot 0
VM112:1 7,qualify=notok en slot 0
VM112:1 8,qualify=notok en slot 0
VM112:1 9,qualify=notok en slot 0
VM112:1 10,xstatus=unpaused en slot 0
VM112:1 10,rename=2310 Ricardo Kissinger en slot 
VM112:1 10,voicemail=1 en slot 
VM112:1 10,voicemailcount=&vmail_count!11!0 en slot 
VM112:1 voicemail count neue 11, alte 0
VM112:1 10,qualify=ok en slot 0
VM112:1 11,xstatus=unpaused en slot 0
VM112:1 11,rename=2311 Juergen Winter en slot 
VM112:1 11,qualify=ok en slot 0
VM112:1 12,qualify=notok en slot 0
VM112:1 13,qualify=notok en slot 0
VM112:1 14,xstatus=unpaused en slot 0
VM112:1 14,rename=2314 Martin Etzold en slot 
VM112:1 14,qualify=notok en slot 0
VM112:1 15,qualify=ok en slot 0
(program):1 16,xstatus=unpaused en slot 0
(program):1 16,rename=2316 Georg Pfuelb en slot 
(program):1 16,qualify=notok en slot 0
(program):1 set session extension
(program):1 17,qualify=notok en slot 0
(program):1 18,qualify=notok en slot 0
(program):1 19,qualify=ok en slot 0
(program):1 20,qualify=notok en slot 0
(program):1 21,qualify=notok en slot 0
(program):1 22,qualify=ok en slot 0
(program):1 23,qualify=ok en slot 0
(program):1 24,qualify=notok en slot 0
(program):1 25,qualify=notok en slot 0
(program):1 26,details=WyBd en slot 0
(program):1 Array[0]
(program):1 27,stats=eyJBQkFORE9ORUQiOiIxIiwiU0VSVklDRUxFVkVMUEVSRiI6IjEwMC4wIiwiSE9MRFRJTUUiOiIzIiwiQ09NUExFVEVEIjoiMSIsIlNFUlZJQ0VMRVZFTCI6IjYwIn0= en slot 
(program):1 Comando stats no implementado
(program):1 27,queuemembers=WyB7ICJwYXVzZWQiOiAiMCIsICJzdGF0ZSI6ICJmcmVlIiwgImxvYyI6ICJMb2NhbC8yMzEwQGZyb20tcXVldWUvbiIsICJxdWV1ZSI6ICJRVUVVRS85MDAxXkxPQ0FMSE9TVCIsICJwdHkiOiAiMCIsICJuYW1lIjoiUmljYXJkbyBLaXNzaW5nZXIiLCAiY2FsbHN0YWtlbiI6ICIwIiwgImxhc3RjYWxsIjogIjAiLCAiY3VycmVudGNhbGwiOiAiMCIsICJmcm9tcXVldWUiOiAiIiwgImNsaWRudW0iOiAiIiwgICJjbGlkbmFtZSI6ICIiLCAicmVhc29uIjogIiIsICJub3ciOiAiMTQ0OTczNDM0MiIgfSBd en slot 
(program):1 28,stats=eyJBQkFORE9ORUQiOiIwIiwiU0VSVklDRUxFVkVMUEVSRiI6IjAuMCIsIkhPTERUSU1FIjoiMCIsIkNPTVBMRVRFRCI6IjAiLCJTRVJWSUNFTEVWRUwiOiI2MCJ9 en slot 
(program):1 Comando stats no implementado
(program):1 28,queuemembers=WyB7ICJwYXVzZWQiOiAiMCIsICJzdGF0ZSI6ICJmcmVlIiwgImxvYyI6ICJMb2NhbC8yMzEwQGZyb20tcXVldWUvbiIsICJxdWV1ZSI6ICJRVUVVRS85MDAyXkxPQ0FMSE9TVCIsICJwdHkiOiAiMCIsICJuYW1lIjoiUmljYXJkbyBLaXNzaW5nZXIiLCAiY2FsbHN0YWtlbiI6ICIwIiwgImxhc3RjYWxsIjogIjAiLCAiY3VycmVudGNhbGwiOiAiMCIsICJmcm9tcXVldWUiOiAiIiwgImNsaWRudW0iOiAiIiwgICJjbGlkbmFtZSI6ICIiLCAicmVhc29uIjogIiIsICJub3ciOiAiMTQ0OTczNDM0MiIgfSBd en slot 
(program):1 set session vpath
(program):1 set session permit
(program):1 32,settext= en slot 0
(program):1 32,state=DOWN en slot 0
(program):1 33,settext= en slot 0
(program):1 33,state=DOWN en slot 0
(program):1 34,settext= en slot 0
(program):1 34,state=DOWN en slot 0
(program):1 35,settext= en slot 0
(program):1 35,state=DOWN en slot 0
(program):1 36,settext= en slot 0
(program):1 36,state=DOWN en slot 0
(program):1 37,settext= en slot 0
(program):1 37,state=DOWN en slot 0
(program):1 2,usersonline=Miw0LDEwLDIsMTAsMTEsOA== en slot 0
(program):1 0,setpluginlang=clock!bGFuZ1snY2xvY2snXT0nQ2xvY2snOwoK en slot 0
(program):1 set plugin lang for clock
(program):1 0,setpluginlang=changepresence!bGFuZ1snc2V0cHJlc2VuY2UnXT0nU2V0IFByZXNlbmNlJzsK en slot 0
(program):1 set plugin lang for changepresence
(program):1 change presence setlang
(program):1 0,setpluginlang=callhistory!bGFuZ1snY2FsbGhpc3RvcnknXT0nQ2FsbCBIaXN0b3J5JzsKbGFuZ1snaW5jb21pbmcnXT0nSW5jb21pbmcnOwpsYW5nWydvdXRnb2luZyddPSdPdXRnb2luZyc7Cg== en slot 0
(program):1 set plugin lang for callhistory
(program):1 0,setpluginlang=clock!bGFuZ1snY2xvY2snXT0nQ2xvY2snOwoK en slot 0
(program):1 set plugin lang for clock
(program):1 set session phonebook
2(program):1 set session language
(program):1 0,setpluginlang=changepresence!bGFuZ1snc2V0cHJlc2VuY2UnXT0nU2V0IFByZXNlbmNlJzsK en slot 0
(program):1 set plugin lang for changepresence
(program):1 change presence setlang
(program):1 0,setpluginlang=callhistory!bGFuZ1snY2FsbGhpc3RvcnknXT0nQ2FsbCBIaXN0b3J5JzsKbGFuZ1snaW5jb21pbmcnXT0nSW5jb21pbmcnOwpsYW5nWydvdXRnb2luZyddPSdPdXRnb2luZyc7Cg== en slot 0
(program):1 set plugin lang for callhistory
VM112:1 ws send <msg data="1|ping||" ></msg>
VM112:1 envio ping 1
http://x.x.x.x/fop2/css/custom_theme/theme.css Failed to load resource: the server responded with a status of 404 (Not Found)
VM112:1 show sec box
VM112:1 limpia todo
VM112:1 termine de limpiar
VM112:1 set selected presence class

  8. admin

    10 Dec 2015 Administrator

    I do not see anything in the console log, but I do see some non ascii characters for the german translation. I have tested on my setup, changed to german and I do not have any issues while changing presence state, either from the top drop down or using the context menu (change presence plugin). Are you using a clean install or was that an upgrade from a previous FOP2 version? Are you sure you are running latest version of all plugins?

  9. richi

    10 Dec 2015

    It's my second in-place upgrade as far as I remember correctly.

    You should see that there is no "update" on any button... So should be all up to date :)

  10. richi

    10 Dec 2015

    Happens btw also if I run the Agent in English.

  11. admin

    10 Dec 2015 Administrator

    Catch me on the live help so I can test it out, as I cannot reproduce the issue at all, in any language. I will have to log into your panel to test it. I am online now at the live help . Best regards,

  12. richi

    10 Dec 2015

    Hello
    I just tried calling through Support line for US but could't get through. How can I reach live help besides via phone?
    Thanks.

  13. admin

    10 Dec 2015 Administrator Answer

    You can contact us to chat via the Live help option at the bottom right of www.fop2.com.

    After a quick review, the problem was caused by having users with no password set. Changing presence asked for a password again, disconnecting them from the original session. Although FOP2 should handle empty passwords more gracefully, it is not a good idea to leave users with empty passwords.

    So, setting up passwords to FOP2 users fixed the issue.

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