I am having an issue with transferring calls to voicemail using FOP2. We are using 4 digit extensions (5558 for example) but when I go to transfer to voicemail, it says "The person at extension 58 is I'm sorry. That is not a valid extension." and then it hangs up. Any assistance with getting this fixed would be appreciated.
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8 years ago
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Deleted 8 years ago by admin
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If you use FreePBX, the extension prefix to transfer to voicemail is derived from MySQL tables set by FreePBX directly. It does not care if you have 4 or 10 digit extensions. Run this:
/usr/local/fop2/autoconfig-buttons.sh
inspect the output from one SIP/xxx extension, you will see a header named "extenvoicemail". consider its value, this is a sample definition:
[SIP/1604] type=extension extension=1604 label=John mailbox=1604@default context=from-internal queuechannel=Local/1604@from-queue/n|Penalty=0|MemberName=John|StateInterface=SIP/1604 customastdb=CF/1604 extenvoicemail=*1604@from-internal queuecontext=from-queue autoanswerheader=__SIPADDHEADER51=Call-Info=answer-after=0.001How does extenvoicemail looks on your own config? Does it look correct? ( a prefix + extension number) ?
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Admin,
Thank you for your help. When we checked our settings, they were the same as your screenshot. After some further digging, we found that there was a feature code enabled *55 to disable intercom. Our extensions were 5500-5599. When we disabled the *55 feature code, it worked.
