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Buttons not working, Cannot select and click

  1. 12 years ago

    fuko59

    3 Feb 2012

    Hello

    There might be a lot of same posts already but I can not search and find the exactly what I need. The page always shows me "there are too common words".
    I've been facing this button problem for a long time so could you please give me a hint or past URL to solve the problem?

    FOP version : 2.24
    OS : CentOS from distro PBX in a Flash
    FreePBX : FreePBX 2.8.1.4

    Let me briefly write what I did to install FOP2

    1. Stopped FOP1
    2. Installed the FOP from tarball
    3. Created new manager account from FreePBX and I see the same account in manager.conf and /usr/local/fop2/fop2.cfg
    4. /usr/local/fop2/fop2_server --test

    Flash Operator Panel 2 - No valid license found. Demo Mode　
    Connection to manager OK!

    1. executed autoconfig-buttons-freepbx.sh and autoconfig-users-freepbx.sh
    2. Installed FreePBX module from Admin Tool
    3. Gave full permission to my extension (e.g 10000)
    4. Login with the extension to FOP2
    5. Login success and I see all the extensions
    6. Another extension calls and my extension 10000 rings.
    7. I see incoming message on the screen but Pickup Call button does not work.
    8. When making a call, my extension box cannot be selected and all the buttons do not react at all either.

    Did I miss anything?

    Thank you

  2. admin

    3 Feb 2012 Administrator

    Hi,

    It seems you read the installation instructions but not the user manual.

    You cannot answer a call from FOP2. If your phone rings, you must pick up your phone, not click the pickup button.

    The pickup button is for picking up RINGING calls from other extensions. suppose you see another extension with line 1 ringing, you can click that extension, it will be highlighted in blue, then click the pickup button.

    To see if actions work or not, start with the HANGUP action, click the target extension, then click hangup. That is probably the only action that will work regardless of misconfiguration or lack of permissions in the asterisk manager.

    If hangup works, then you can try with dialing a number, type a number in the dialbox and hit ENTER. Your phone should ring, pickup your phone (not from fop2, from your phone!), then you will be connected to the number you typed. If that fails (your phone does not ring when you hit ENTER after typing a number in the dialbox), it could be because your manager user lacks the "originate" permission.

  3. fuko59

    6 Feb 2012

    Hello

    Thank you for your quick response Nicolás. Actually I am not a native speaker of English so probably I did not understand well what is written in the user manual.
    Now I understand how the PICKUP is used for. However I don't understand how I can use this panel as I expect.
    Lets say the configuration is OK. (I checked the Hangup)

    Receptionist always picks up all coming calls for each extension first then transfers to the extension, voicemail etc.

    1. Inbound call from PSTN to 1-111-111-1111 and that is routed to Extension 1000.
    2. Extension 1000 does not ring but the receptionist sees on the panel that the call is to Extension 1000.
    3. The receptionist picks up the call answering like "this is CompanyA" then transfer the call to Extension 1000.

    Another day, the receptionist sees an inbound to 1-222-222-222 which should be routed to Extension 2000 and she answers like "This is CompanyB. Hold on" then again transfer it to Extension 2000.
    This is what I want. Could you please give me an advice or paste appropriate url?

    Thank you

  4. admin

    6 Feb 2012 Administrator

    Ok, my advise is to manage that routing via dialplan/queues and announcements instead of leaving it all up to your receptionist.

    In any case, the exact scenario you describe can be used with fop2:

    Suppose that receptionist is extension 200, she logs into fop2
    Sees extension 1000 ringing
    click on the extension 1000 button, it gets highlighted
    click on the pickup button
    extension 200 rings
    receptionist answers (via phone)
    receptionist says "thanks for calling company 1000, hold on"
    receptionist clicks on extension 1000 again if it is not selected already
    receptionist clicks the transfer button

    But you should do it via dialplan, setup perhaps individual queues for each company, setup inbound routes to go to each queue, configure the queues to announce the company. So the receptionist phone rings, she answers and hears: call for ACME company, beep. She answers "thanks for calling acme" and from fop2 she clicks on acme extension and click transfer.

    Best regards,

  5. fuko59

    7 Feb 2012

    Thank you Nicolás!
    You solved all the problem.

    fuko59

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