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Parked calls disappear once transfer to parking is completed

  1. 11 years ago

    wtsexton

    2 Oct 2013

    I've come across an issue when transferring calls to parking that they display in the parked section until the transfer is completed on the phone. Once the call transfer is completed by pressing the transfer key or hanging up the phone the call disappears from the parking lot. However the call is still parked.

    I believe it is only on attended transfers that it is taking place as if I do a blind transfer it will display correctly in the fop panel. However blind transferring does not announce the slot and not all users see the fop panel.

    Is there any way to make attended calls show?

    The system is running
    Fop2 2.27
    Freepbx 2.11
    Asterisk 11.4.0

  2. admin

    4 Oct 2013 Administrator

    I have not seen this behavior. I have just tried but using asterisk native attendant transfers (*2 in my features.conf file) and it worked fine. I do not have a hard phone handy to test with its transfer button right now.

    Are you parking in the default parking slot ? Are you using multi parking /parkpro ?

    Best regards,

  3. wtsexton

    4 Oct 2013

    Using the basic Parking lot that comes with 2.11 and using the default setup of extension 70 for the parking lot.

    When receiving a call that needs to be parked we press the transfer button on the Polycom and dial 70.
    The PBX answers and says the parking lot number.
    Then press the transfer button or hang up the phone to complete the transfer.

    When this is done the call shows in the FOP until the transfer is complete. Once it is complete it disappears from the FOP.

    Are there any type of logs that would be help to look at?

  4. admin

    4 Oct 2013 Administrator

    You can start fop2 in debug mode, sure... but can you try using the native xfer in asterisk instead of the phone transfer? Just to know if the same happens (in that case is most probably some kind of misconfiguration, as it certainly does not happen to other people or to me). If it does not happen using the native atxfer in asterisk, then things will become a little bit more difficult as they might relate to an asterisk bug.. To start in debug mode try

    service fop2 stop
    cd /usr/local/fop2
    script capture.log
    ./fop2_server -X 15
    (log into fop2, try to park a call)
    ctrl-C
    exit
    service fop2 start

    At this point you have the capture log file to inspect the events..

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