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Click to dial problem

  1. 10 years ago

    marco.capetta

    14 Jan 2014

    Hello ,
    I updated my test appliance to FOP 2.27.

    If I select an extension and then I press the "DIAL" button, my device does not ring. Same thing if I enter a phone number in the "DIAL" field and then I press enter.
    Looking the asterisk console I see a call by the user 514 to the user 514, so the call is blocked.

    With FOP 2.26 I've never had this problem: by pressing the "DIAL" button my phone rang and, when I answered, the call the the other user started.
    Moreover, with the previous version, in the asterisk console I don't see any call to myself, but only the call to the desired extension.

    The following are the details of my system:
     - Asterisk 1.4
     - FreePBX 2.9
     - Calling Device: SIP/914
     - Calling User : 514
     - Called Device: SIP/911
     - CalledUser : 511
     - FOP 2:27 last release
     - FreePBX Plugin 1.2.15
     - Autogenerated button

    I also debugged FOP with parameters "-X 511- l /var/log", but I don't find the way to attach it to this post.

    Could you kindly be able to check if I've done something wrong in the configuration?
    Or is this a known problem?

    Thank you for your time and cooperation.
    Sincerely
    Marco

  2. admin

    15 Jan 2014 Administrator

    Hi Marco,

    Originating calls in asterisk will ring your phone first. It seems its your phone blocking the originate command because it has your own callerid. I have seen other posts about users with that problem because *their* phones reject that call. It is not FOP2 that rejects, its your phone. In FOP 2.26 and other versions worked the same, so I do not think it is something that have changed (at least not significantly) in 2.27.

    You should configure your phone as to allow that inbound call event if it has the same callerid. You can test with a soft phone instead of a hard phone and see if you experience the same or not.

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