jbeaver

Member

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  1. 8 years ago
    Tue Jan 19 17:20:54 2016
    jbeaver started the conversation Disconnected Callers.

    We have noticed that there is an issue where clicking Blind Transfer without having an extension highlighted will disconnect the caller.

    This can be especially problematic, as transferring a call does not clear the highlighted extension. This causes a situation where two calls in a row to an extension tends to lead the operator to un-highlight the extension before performing the second transfer.

    Any advice on how to prevent the issues above?

  2. Thu Jan 14 21:13:10 2016
    jbeaver joined the forum.