We have an issue with FOP2 that might be just a setup issue but II can not figure it out.

1) caller routes through IVR and selects any of the options and is placed then placed in a queue.

2) all queues ring to the extensions (230-236)

3) Call is answered by one of these representatives so the call is active.

4) Problem: representative cannot use FOP2 to transfer or transfer to VM. Button is unresponsive.