CID recognition not correct

  1. 7 years ago

    Hello everyone,
    Multiple customers of ours have the problem that the internal number is beeing recognized bij Fop as an external contact.
    Example:
    Internal number 303 username Marge
    Externel customer in Fop2 contactlist: Burbie 0116-112303

    When Marge calls a college the college sees Burbie in the fop panel and not Marge.

    Does someone know what causis this isseu?
    Thanks for your reply.
    Kind regards.

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