hi ,
i have a very big problem ,
i have an ivr system===>if press 1 ======> queue number 30 =======> music on hold untill some one rpely the call
here is above my scenario which i have .
my problem is , which happened after using fop2 is ,
assume some one reached queue 30 and queued at waiting for a short ime on MOH then leaved before anyone reply him ,
i note that the dhahdi cahannel still active for long time , and the queue phone still ringing !!!!!!!!!!!!!!11 :shock: :shock:
this is a big problem , ===> the caller leaved and close the call but in my fop2 it seems that the caller still calling and the phones inside the queue still ringing !!!!!!!!!!!!!! :o :o :o :o :o
now asume after all of that , someone of the phones in queue replied this call which its caller has leaved long time ago ,
we hear this annoying sound >
http://www.mediafire.com/?a7aelli2pk5u63c
another horrible issue :
at elatsix cdr report , it record the call as being recived call !!!!! not missed call !!! which really bad issue .
ive recorded this sound and uploaded it , and wish to help what is the cause of this problem
here is the sound file link :
http://www.mediafire.com/?a7aelli2pk5u63c
here is the view from fop2 , it still active although the caller ended the call from his side >
http://www4.0zz0.com/2012/08/19/19/382606361.png
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here uis my system config :
Kernel
Linux(i386)-2.6.18-238.12.1.el5
Elastix
elastix-2.2.0-14
elastix-firstboot-2.2.0-5
elastix-system-2.2.0-14
elastix-email_admin-2.2.0-9
elastix-vtigercrm-5.1.0-8
elastix-extras-2.0.4-4
elastix-asterisk-sounds-1.2.3-1
elastix-my_extension-2.2.0-5
elastix-agenda-2.2.0-5
elastix-a2billing-1.8.1-16
elastix-addons-2.2.0-4
elastix-im-2.0.4-2
elastix-pbx-2.2.0-14
elastix-security-2.2.0-7
elastix-reports-2.2.0-6
elastix-fax-2.2.0-4
RounCubeMail
RoundCubeMail-0.3.1-10
Mail
postfix-2.3.3-2.3.el5_6
cyrus-imapd-2.3.7-12.el5_7.1
IM
openfire-3.5.1-2
FreePBX
freePBX-2.8.1-7
Asterisk
asterisk-1.8.7.0-0
asterisk-perl-0.10-2
asterisk-addons-1.8.7.0-0
FAX
hylafax-4.3.10-2rhel5
iaxmodem-1.2.0-1.1
DRIVERS
dahdi-2.4.1.2-5
rhino-0.99.4-2.rc1
wanpipe-util-3.5.23-1
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with my best regards